# alphadijk

> Public Help Center articles for alphadijk.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Where is my Order or Return?](https://help.labfresh.eu/en-US/where-is-my-order-or-return-1019465.md): While we do what we can to ensure timely delivery and handling of our orders, we are sadly still at the mercy of our carriers timeliness. You should expect your order to arrive to your doorstep within 1-5 business days, depending on destination. For
- [What is your shipping policy?](https://help.labfresh.eu/en-US/what-is-your-shipping-policy-543550.md): EU Shipping:. We offer free deliveries to most European countries, on orders above 89€. Delivery time within 1-5 business days, depending on your location. See below table for specifics. We offer DHL, PostNL, GLS and DPD as our main carriers. You wil
- [Can I track my order?](https://help.labfresh.eu/en-US/can-i-track-my-order-30083.md): Yes! As soon as your package leaves our warehouse, you'll receive an email with your Track & Trace link. Got the link, but not seeing any info? Please be patient and give the carriers a chance to update the link. Updates happen when the carriers scan
- [Can I exchange or return my order?](https://help.labfresh.eu/en-US/can-i-exchange-or-return-my-order-30084.md): Returns & Exchanges:. You can easily return your items within 30 days. We offer free exchanges from most destinations within Europe. Are you in Amsterdam, Leidschendam or Copenhagen? Visit our flagship stores for easy returning or exchanging and a ni
- [Where can I buy LABFRESH products?](https://help.labfresh.eu/en-US/where-can-i-buy-labfresh-products-28714.md): You can buy our products here in our webshop, or in our stores:Visit Flagship store AmsterdamVisit
- [How do the products hide sweat stains?](https://help.labfresh.eu/en-US/how-do-the-products-hide-sweat-stains-30059.md): You want to look fresh and confident. Visible sweat stains don’t help. But we do. Our technology makes sweat stains less visible. We do it in two different ways:Sweat blocking:Only our t-shirts and undershirts have specified technology to actively bl
- [What does Wrinkle-free and Non-iron mean?](https://help.labfresh.eu/en-US/what-does-wrinkle-free-and-non-iron-mean-30063.md): Wrinkle-freeThe testing method used to determine wrinkling is called the "Durable Press rating". Our Easy Care / Wrinkle-free products are tested at a DP rating of 3.5, which is the commonly accepted definition of "wrinkle-free" fabrics in the indust
- [What sizes & fits do you offer?](https://help.labfresh.eu/en-US/what-sizes-&-fits-do-you-offer-30066.md): Shirts:We offer shirts in: - Slim fit (S - 3XL)- Regular fit (S - 2XL)- One fit (S - 3XL)We also offer Slim fit | long. This adds +4cm to the sleeve lengths (only). Typically a choice for the longer (+2m) gents out there.T-shirts:Our classic fit t-s
- [What's my size?](https://help.labfresh.eu/en-US/whats-my-size-30065.md): You can find sizing details, model measurements and fit quizzes with size charts on all product pages. Still in doubt? Reach out to us for advice, and we'll be happy to assist you the best we can. Things that help:- Your height- Your weight- Your bod
- [What do I do if I get a stain?](https://help.labfresh.eu/en-US/what-do-i-do-if-i-get-a-stain-30062.md): Our technology repels water based stains, like coffee, tee, soda. If you get a liquid stain on the product, do not wipe it off or rub it in. Instead, put it under running water immediately. If a water-based stain gets into the fabric, wash it at 40°C
- [How do I wash the clothes?](https://help.labfresh.eu/en-US/how-do-i-wash-the-clothes-30061.md): Simple! - Wash inside out at 30°C with similar colours- Do not tumble dry or bleach. There’s no need to wash before the first wear. If you do, we sadly cannot accept an exchange or return. After washing our products, the technology likes a need a qui
- [My desired product is out of stock, what can I do?](https://help.labfresh.eu/en-US/my-desired-product-is-out-of-stock-what-can-i-do-30064.md): Whoops! We might restock the product, though some of our products are seasonal and limited editions. On the product page you’ll be able to sign up to get notified when it’s back in stock, if the product is returning. We always make sure to have our b
- [Will you launch new colours and products?](https://help.labfresh.eu/en-US/will-you-launch-new-colours-and-products-30067.md): Oh yes! We do collaborations and we launch 2 collections a year. Spring / Summer, and Autumn / Winter. Sign up to our newsletter at the footer to stay updated on launches & promotions!
- [What does "Prior Tech" mean?](https://help.labfresh.eu/en-US/what-does-%22prior-tech%22-mean-2479702.md): We move fast behind the scenes, and are constantly on the hunt for improvements. "Prior tech" products are products from older collections, still looking for a good home. They feature just as good technology, simply at much better prices. The only ca
- [Accepted payment methods](https://help.labfresh.eu/en-US/accepted-payment-methods-28710.md): We accept Bancontact, SOFORT, ING, HomePay, Google Pay, Apple Pay, Shop Pay, MobilePay (DK), iDEAL, and store credit - along with a range of credit cards including Visa, MasterCard and American Express.
- [Discount codes, special offers and promotions](https://help.labfresh.eu/en-US/discount-codes-special-offers-and-promotions-28711.md): It is NOT possible to combine multiple discount codes, or to combine discount codes with other special offers and promotions. All discount codes have a minimum order value of €50. It IS possible to combine discount codes with store credit. It IS poss
- [Taxes & import duties](https://help.labfresh.eu/en-US/taxes-&-import-duties-28712.md): We ship with "delivery duties paid" to and from you - meaning we take care of any import fees the order might see, given you use our return services.We are not responsible for additional import duties and charges for shipments returning to us if usin
- [Currencies & conversion](https://help.labfresh.eu/en-US/currencies-&-conversion-28713.md): Our base prices are set in Euro (€), but we offer localised experiences to cater for other currencies as well. Please note: if you check out in another currency than Euro, the conversion is based on the latest (hourly) exchange rates and therefore ma
- [What is the LABFRESH technology?](https://help.labfresh.eu/en-US/what-is-the-labfresh-technology-30068.md): Our products are made with our FreshCore™ technology, which is a unique treatment mix of performance enhancing technologies. Read more here.
- [What is FreshCore™?](https://help.labfresh.eu/en-US/what-is-freshcore%E2%84%A2-30069.md): FreshCore™ is a unique fabric treatment mix developed by LABFRESH, combining hydrophobic, odour repellent and crease resistance performance enhancing technologies into one. The combination of these three properties allow our products to be stain, wri
- [Is FreshCore™ a safe technology?](https://help.labfresh.eu/en-US/is-freshcore%E2%84%A2-a-safe-technology-30071.md): Yes. The performance enhancing technologies have individually been used on synthetic fabrics in the military and medicine fields for years. With LABFRESH we succeeded in combining the technologies on 100% cotton and other fabrics. Our partners live u
- [What is the environmental benefit of wearing LABFRESH?](https://help.labfresh.eu/en-US/what-is-the-environmental-benefit-of-wearing-labfresh-30072.md): For us, sustainability isn’t a box you tick. It’s a muscle you train. We’re on a mission to disrupt the way the world consumes fashion. There’s a few ways we can help the world together: 1. Our customers wear their LABFRESH products - on average - 3.
- [How does the technology work?](https://help.labfresh.eu/en-US/how-does-the-technology-work-30073.md): The treatments we use enhance the yarn itself, without adding any coating.It makes the fabric repellent of water based fluids, while it keeps the natural feeling and breathability. The invisible FreshCore™ technology fights sweat stains, avoids unple
- [Can the technology prevent yellow armpit stains?](https://help.labfresh.eu/en-US/can-the-technology-prevent-yellow-armpit-stains-30074.md): Yellow stains are caused by deodorant/antiperspirant or the acidity of your sweat. The primary active ingredient in antiperspirants and deodorants is aluminium. Yellow armpit stains are caused when odourless, colourless sweat (which is a protein) rea
- [Will the technology last after washing?](https://help.labfresh.eu/en-US/will-the-technology-last-after-washing-30075.md): The odour repellency lasts a lifetime! The water repellency treatment becomes less strong after each wash. Keep in mind you don't need to wash the products after every wear, so you can enjoy the properties for a long, long time. We even have a one ye
- [Does FreshCore™ compromise the look or feel of the clothing?](https://help.labfresh.eu/en-US/does-freshcore%E2%84%A2-compromise-the-look-or-feel-of-the-clothing-30070.md): Nope. FreshCore™ is both invisible to the eye and untraceable when touching the fabric. When applying the treatment mix, we completely preserve the natural texture, softness and breathability of the premium materials used.
- [How does the technology fight unpleasant sweat odours?](https://help.labfresh.eu/en-US/how-does-the-technology-fight-unpleasant-sweat-odours-1856301.md): When you sweat, it’s not the sweat itself that smells - it’s the bacteria breaking down sweat that create bad odours. The treatment stops bacteria from multiplying on the fabric. Fewer bacteria = less smell. The technology interferes with the bacteri
- [How does the fabric become liquid repellent?](https://help.labfresh.eu/en-US/how-does-the-fabric-become-liquid-repellent-1856303.md): The fabric is treated with a hydrophobic technology that alters its surface on a molecular level. This changes the surface energy, making it difficult for water-based liquids to stick. It works by creating a balance of positive and negative charges t
- [How does the fabric become sweat repellent?](https://help.labfresh.eu/en-US/how-does-the-fabric-become-sweat-repellent-1856305.md): Our undershirts and most of our t-shirts are sweat blocking. In t-shirts, the inside of the fabric absorbs moisture and helps it evaporate quickly, while the outside stays dry to the eye, minimising visible sweat marks. In the undershirts, a discreet
- [How is the technology applied?](https://help.labfresh.eu/en-US/how-is-the-technology-applied-1856309.md): The technology is applied differently per product. For example, the t-shirt uses a paste, the undershirts have a sweat-absorbing armpit patch and for some products, it’s a fabric finish that enhances the fibres on the yarn level. All technologies are
- [Can I exchange or return my online purchases in-store?](https://help.labfresh.eu/en-US/can-i-exchange-or-return-my-online-purchases-in-store-30077.md): Yes, you can easily return or exchange your online order in-store within 30 days of purchasing. Simply bring your order confirmation and the unworn product to one of our locations:Flagship store Amsterdam. Flagship store Copenhagen. The Mall of the N
- [How can I book a personal styling session?](https://help.labfresh.eu/en-US/how-can-i-book-a-personal-styling-session-30078.md): We'd love to help you out! Our store heroes are style experts and will happily help you find your size and perfect fit. Reach out to us and book now! It's free ;)
- [How does the complimentary parking at the stores work?](https://help.labfresh.eu/en-US/how-does-the-complimentary-parking-at-the-stores-work-30079.md): We offer a maximum of 1 hour parking refunded. Simply show us your ticket, and we'll discount your purchase. No purchase means no reduction - but there is no minimum spend :) See you there!Parking Amsterdam store:. We recommend parking at Q-park Muse
- [How does the complimentary tailoring service work?](https://help.labfresh.eu/en-US/how-does-the-complimentary-tailoring-service-work-30080.md): We sadly don't offer in-house tailoring. But! Should your fresh purchase need some tailoring, we'll happily advise you and you can take your new item to your preferred tailor and we'll reimburse up to 10% of the purchasing value. Just email the recei